Arborist FAQs

Q. What is an Arborist?

A: An Arborist is a specialist in caring for trees. Arborists understand the needs of trees and are professionally trained to care for them. There are varying levels of an Arborist’s qualifications as with experience and the ability to read and understand trees. We have all the credentials, qualifications, experience, with understanding to carry out your job. You can request certificates, after acceptance of a quote.

Q. Our landscaper says they do tree care. Can’t we just have them do it?

A: When you work with Arborforce you benefit from having an Arborist who has built his business on specializing on JUST caring for your trees and understanding them. We are trained in the latest technology and techniques and are thoroughly versed in safe practices. We follow Australian Standards guidelines for tree work. And we are fully insured to UNLIMITED HEIGHT.

Q: What areas do you cover?

A: Arborforce is based on Brisbane’s North Side. We currently undertake jobs in Brisbane metro areas, northern suburbs and the Moreton Bay Council Region. For larger jobs we will sometimes travel outside this area.

Q: Are you insured?

A: Yes, Arborforce carries full $10 000 000 public liability insurance.

Q: If it is raining will my job still be carried out as planned?

A: Yes, unless it is unsafe to do so, your job will be carried out as scheduled. All jobs are assessed if rain has occurred. (Always safety first is our policy).

Q: Do you give free quotes?

A: Yes, all customers receive a no obligation free quote if your quote times a flexible, if you wish to make an exact appointment time then a charge applies. (this charge comes off the price of the job if accepted).

Q: Can I add items to the job after it has been quoted?

A: Yes, just ask the team leader to price any extra work you want done.

Q: What value do trees bring to our property?

A: General trees and landscaping can add up to 15 percent to a property’s value. Special, advanced, and well cared for trees bring more value as some are a major feature.

Q: What if we have storm damage in the middle of the night?

A: Arborforce Tree Service provides 24-hour emergency service. We’re there when you need us! If we don’t answer the phone out of hours please be sure to leave a clear message with the suburb and we will get back to you quickly.

Q: Is your work guaranteed?

A: Yes. We guarantee that we will deliver what we promise. If you are not satisfied, we will work with you until you are happy.

Q: Why won’t you top my tree?

A: Topping is an extremely bad practice and should no longer be carried out by qualified moral Arborists. We take pride in what we do and the good name we have developed for our company. Therefore, please do not ask us to top. Special conditions and circumstances do apply. For more info please visit our “Topping” and “Pollarding” section.

Q: Is there a minimum charge?

A: Yes, there is a minimum charge of $140+GST for any tree job other than stump grinding. Charges vary depending on the difficulty, risk, complexity and duration of the job. Stump grinding carries a minimum charge of $80+GST.

Q: Will the people carrying out my job be qualified?

A: Yes, every tree job is lead by a qualified, competent Arborist with a qualified competent crew who will supervise all work carried out on your site.

Q: Are my trees protected?

A: Simply, make contact with your local council. The tree laws have recently undergone major changes. Please visit our links page for the new laws regarding trees.

Q: Can you leave the firewood from a job?

A: Yes, firewood can be left on site and we are happy to cut it up ready to be split. Please discuss this at the time of quoting.

Q: When is the best time of year to prune my trees?

A: The best time for pruning is varied because of our ever changing weather systems, just let me know the species and we will tell you.

Q: When is the best time of year to remove a tree?

A: As the tree is to be completely removed, time of year is irrelevant.

Q: If I cut down what I can myself will this make the job cheaper?

A: This is unlikely to reduce the price especially if a firm quote has already been given. Depending on how the cut branches have been stacked, it can even increase the cost of the job (in some cases). We strongly recommend asking us at time of quotation, we can discuss methods of cutting and stacking to speed up the whole process.

Q: How much do your trucks weigh and will they break my driveway?

A: Our trucks are between 3 and 6 ton when empty. Fully loaded our largest truck weighs up to about 11 tons. We have had no issues with broken driveways.

Q: Why won’t you discount your price for cash?

A: At Arborforce, we pride ourselves on the honesty and integrity of the company. Knocking off the cost of GST for cash payment is tax evasion which is illegal so don’t ask!

Q: Is your price negotiable?

A: Generally no, our prices are carefully worked out based on our costs so please don’t waste your time trying to haggle. We believe this is the fairest method of pricing as everyone pays the same rate and nobody is given special treatment. Sometimes, the scope of the work can be changed to make the job more affordable, if price in an issue. Please discuss this at the time of quoting.